Privacy Policy

We may collect the following categories of information when you interact with our website or submit an inquiry:

• Name, designation, and organisation
• Email address and phone number
• Procurement-related details submitted through our contact or RFP forms
• Technical information such as browser type, IP address, and pages visited, collected automatically through server logs

Information collected is used solely for the following purposes:

• Responding to procurement inquiries and requests for quotation
• Providing product and technical documentation
• Communicating regarding orders, deliveries, and after-sales support
• Improving our website and understanding how visitors use our services
• Compliance with applicable legal and regulatory requirements

We process personal data on the basis of legitimate interest (responding to business inquiries), contractual necessity (fulfilling procurement requests), and consent (where you voluntarily submit information through our website forms). Under the DPDPA 2023, we act as a Data Fiduciary and process data only for the purposes stated herein.

We do not sell, rent, or trade personal information to third parties. Information may be shared in the following limited circumstances:

• With certified manufacturing partners, solely for the purpose of fulfilling procurement orders
• With government agencies or regulatory bodies, where required by law or as part of defence procurement processes
• With service providers who assist in website hosting or email delivery, under strict confidentiality obligations

Our website may use essential cookies to ensure proper functionality. We may also use analytics tools to understand site usage patterns. These tools collect anonymised, aggregated data and do not identify individual visitors. No advertising cookies or third-party tracking pixels are used.

Personal information submitted through inquiry forms is retained for the duration necessary to fulfil the purpose for which it was collected, or as required by applicable law. Procurement-related correspondence may be retained for a period of up to seven years in accordance with Indian tax and defence procurement record-keeping requirements.

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted communications (TLS/SSL), access controls, and secure hosting infrastructure.

Under the DPDPA 2023 and applicable Indian law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data, subject to legal retention requirements
• Withdraw consent for processing, where consent was the basis
• Lodge a grievance with us or with the Data Protection Board of India

Our website may contain links to external websites, including government procurement portals such as the GeM Portal. We are not responsible for the privacy practices or content of these external sites and encourage you to review their respective privacy policies.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website following any changes constitutes acceptance of the revised policy.